![How Does My Portal User Reset His/Her Password?]({"bg": "//theme.zdassets.com/theme_assets/39808/76754e2f3c138d5aba5342b1994e8db413fd0f62.png"})
![How Does My Portal User Reset His/Her Password?]({"bg": "//theme.zdassets.com/theme_assets/39808/286967b99cdbda6ed3830cf095f4997c0052f7a8.png"})
Your client will be able to use the password he/she created upon logging into the portal for the first time, but if he/she no longer remembers his/her password, he/she may do the following:
1. Click on "Forgot Password" on the portal log in screen.
2. Enter his/her portal username and his/her email address (the email address the "Invitation Email" was sent to).
3. Click "Continue."
4. Answer his/her challenge questions that he/she initially created upon logging into the Portal for the first time.
5. Click "Continue."
6. Your client will then be sent an email from "donotreply@ftwilliam.com". Note: The portal user may need to add "donotreply@ftwilliam.com" to his/her safelist and try again. Your client will need to click on the link contained within the email and he/she will be prompted to enter and confirm a new password.
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