How do I Set Up Confirmation Emails for the "Messaging" Module?

Confirmation Emails for the "Messaging" module are enabled on the Global Email Settings screen (Wolters Kluwer logo-> Administrative Tasks-> Portal/Workflow-> Global Email Settings-> Messaging tab).  The ftwilliam.com user who sends a message to a portal user(s), will receive a notification email by default if the portal user replies to the message sent him/her from the portal.  If the portal user sends a brand new message from the portal, without replying to a previously sent message, the email address entered on the "Global Email Settings" screen within the "Confirmation Email" field will also receive a notification email. 

If you allow the "Confirmation Name" and "Confirmation Email" fields to be editable, you may override the defaults entered to ensure a different user receives the notification.  On the screenshot below, you will see that the Default Values have been completed (indicating that Test will receive the confirmation email).  However, if you wish for a different user to receive the confirmation, you would type his/her name into the "Confirmation Name" field and his/her email address into the "Confirmation Email" field.

Messaging Module:

(Additional information on each field from the Portal User Guide)

Confirmation Name: If you have an administrator that you would like to receive confirmation emails when a portal user replies to a message, download a file from within a message, or sends a message, enter the administrator’s full name. Note: The admin that originally sent the message would also be included on the confirmation email.

Editable: Allows you to override the default confirmation name when sending a message to the portal user.

Confirmation Email: If you have an administrator that you would like to receive confirmation emails when a portal user replies to a message, download a file from within a message, or sends a message, enter the administrator’s email address. Note: The admin that originally sent the message would also be included on the confirmation email.

Editable: Allows you to override the default confirmation email when sending a message to the portal user.

Administration Email: Enter an email address in this field to enable portal users to request a change to their demographic information. If enabled, the button will appear on the portal user’s profile page in the portal. The email address specified will receive all requests. Request emails will contain information about the portal user’s requested change, as well as a link to use to apply that change to the portal user’s account.

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